Customer service software is designed to help small and medium-sized enterprises (SMEs) and business. Manage their customer service operations more effectively your business. By automating and streamlining customer support processes. Companies can improve their customer service experience, leading to increased customer satisfaction and loyalty. Next, we’ll cover some of the best customer service software solutions available for SMEs.

What are the commonly used office software

1. Word

Microsoft Office Word is a word processor application from Microsoft. Word gives users the tools they need to create professional and elegant documents. Helping them save time and get elegant and beautiful results. Microsoft Office Word has long been the most popular word-processing program.

As the core program in the Office suite, Word offers many easy-to-use document creation tools. As well as a rich feature set for creating complex documents. Even if you only use Word to apply a little text formatting operations or image processing. You can make a simple document more attractive than just using plain text.

2. Excel

Microsoft Excel is Microsoft for the use of Windows and Apple Macintosh operating system computers written a spreadsheet software. An intuitive interface, excellent calculation functions, and charting tools. Coupled with successful marketing, it has made Excel the most popular data-processing software for personal computers.

Like other office applications, it includes federated servers and Internet-based services. The 2007 version of Office is called “Office System” rather than “Office Suite”, reflecting the fact that they include servers.

3. Outlook

Microsoft Office Outlook is one of the components of the Microsoft Office software suite. Which expands the functions of Outlook Express that comes with Windows. Outlook has many functions, which can be used to send and receive e-mails. Manage contact information, keep a diary, organize schedules, and assign tasks.

Outlook is Microsoft’s main email delivery and collaboration client product. Outlook also offers interaction and integration with Internet Explorer 5.5. E-mail, calendar, and contact management features such as full integration make Outlook become the perfect client in the eyes of many business users.

4. Powerpoint

Microsoft Office PowerPoint is Microsoft’s presentation software. Users can make presentations on a projector or computer. And can also print out the presentation to make a film so that it can be applied to a wider range of areas.

The use of Microsoft Office PowerPoint can not only create presentations but also on the Internet to hold face-to-face meetings. Teleconferences, or online to the audience to show the presentation. Microsoft Office PowerPoint to do something called a presentation. The format of the suffix name: ppt, pptx, or also be saved as pdf, picture format.

5. Access

Microsoft Office Access is Microsoft’s database engine graphical user interface and software development tools combined in a database management system. Access use is reflected in two aspects:

  • used for data analysis: access has powerful data processing and statistical analysis capabilities. With the use of the access query function. You can easily carry out all kinds of summaries, averages, and other statistics. And can flexibly set the conditions of statistics.
  • Used to develop software: access is used to develop software. Such as production management, sales management, and inventory management. And other types of business management software, its biggest advantage is: easy to learn. Non-computer professionals can also learn. Low-cost to meet the management needs of those engaged in business management personnel. Through the software to regulate the behavior of colleagues, and subordinates, and the implementation of its management ideas.

10 Co-working software suitable for small and medium-sized business enterprises

1. Teambition

Teambition is a typical collaboration tool for small teams to create lightweight team process collaboration and task management tools. Which is characterized by easy-to-use, quick-to-get-started, team project management as the core. Increased resource sharing, material sharing, and other functions.

The interface design is simple and fresh, with Android and iOS versions of the client.

Currently, there are SaaS versions and enterprise private customization versions, price: of $300/ year.

2. Nail

Alibaba produced, specializing in small and medium-sized enterprises and teams to create a collaborative office platform. The main instant call function, is a free business phone, anytime and anywhere to initiate a conference call. In addition, business trips, reimbursements, approvals, etc. Can be completed on the phone, which is very suitable for small and medium-sized enterprises that have urgent needs for instant communication.

3. Partner

All-round collaborative office software, can be called the most grounded social co-working software in China. Tasks, projects, knowledge management, CRM, voting, and other functions are perfect. As daily and weekly reports and other reporting functions to solve the boss problem, working hours, project progress. And other statistics are clear and accurate, in addition to the library function, better than similar software experience.

Navigation and permission settings are clear and functional but not chaotic, small, medium, and large enterprises are suitable. An open port is said to be accessing attendance, approval, financial software, and other administrative office functions. There are Android and iOS clients. And the use of the enterprise WeChat form is more suitable for daily use habits.

Currently, partners have a SaaS version and a private deployment version. Private deployment version of the following 50 people free to use, more than 50 people 60,000, lifetime authorization.

4. Worktile

With the same partners, Worktile is also a task/project management-centered collaboration platform. With a simple, easy-to-use, and minimalist design style. In addition to task management itself in addition to a certain degree can also replace file sharing and instant discussion. There is a briefing function, but it doesn’t do as good a job as the partner’s daily and weekly reports.

Price: free of charge for teams of less than 10 people. More than 10 teams per person per month for $1. And less than 100 public interest groups and student organizations can be used for free.

5. Tower

An earlier domestic team collaboration tool, in the use of habits closer to ordinary users and non-Internet startup teams. The interface design is not so “cool”, but also allows people to see at a glance.

The main features are divided into discussion, tasks, documents, and files, these four major “discussion” features are unique. It is directly in the collaboration platform set up a forum. Each member can post and reply to the discussion, and the post supports rich text format.

Price: the free version has a limit of 20 projects, the enterprise version of $50 / month. Independent server deployment version of $1000/year.

6. Tita

To “work plan” as the core of social office software for small and medium-sized business. Combined with Beisen’s own talent management system. Tita will be a social collaboration within the enterprise and the traditional performance of KPI management. Talent recruitment is integrated together, in addition to the task management functions, but also to achieve the ultimate performance evaluation.

Managers can view and track employees’ work progress in real-time within the system. Employees are also able to view work feedback in real time. The work plan development, implementation, tracking, and feedback, to the final summary of the work of the “closed loop”.

Tita’s existing standard version and customized version, the standard version a price of $1/person/month.

7. Today’s goal

At present, the collection of daily administrative office functions of the best tool. The daily office is often used in the approval, and attendance. And other 30 kinds of office applications together, cell phones, web pages, PC and Mac multi-platform operation.

But the overall vision is very common, the design is not unique. You can see a lot of features directly from the traditional OA transition, the lack of novelty. Suitable for traditional small and medium-sized enterprises in transition. As well as for the daily office of the common functions of enterprises with high demand.

Currently only the SaaS version of this goal. In addition to cloud storage, enterprise SMS, and some services, are permanently free (seems to have space limitations).

8. Ming Road

Ming Dao’s features are similar to the partners mentioned above, and the social collaboration aspect is perfect. In addition, Ming Dao has an awesome place to add the application center. In case the basic functions can not meet the situation, you can add the process approval and CRM functions. Unlike partners who develop their own, Ming Dao has these apps and plug-ins provided by a third party.

Another very distinctive feature is the addition of intra-enterprise audio and video management applications. It meets the demand for audio and video usage within the general enterprise. The landing place of the home page of Mingdao supports enterprise QQ users to create and bind to the Mingdao network. Which is very convenient for enterprises with enterprise QQ.

Ming Dao’s mobile design highlights communication and collaboration. After opening the App, the first is the function grid, clear and concise.

At present, Ming Dao only SaaS version. Storage space within 5G is free (unlimited number of people), and 5G is above $15-20 / person/year.

9. Enjoy easy to use

Currently the best sales team collaboration office software, with its perfect iOS/Android mobile terminal, from communication, CRM to customer status, task progress, attendance, approval, etc., easy to get started, the design is simple and clear, very close to the sales of the daily use of the habit, very suitable for the sales-oriented team.

At the moment, Stringer only offers SaaS products.

Price: 10 people below, 5G storage space for the free version; 15 people, 10G of the small micro version of the 100/G space for additional purchases; 15-100 people, $3 per person per month; 101-200 people, $5 per person per month, more than 200 people’s team, $7 per person per month.

10. Weixin Enterprise

The most in line with the daily use habits of employees of an enterprise collaboration tool, derived on the basis of WeChat, its advantages are naturally also mainly instant communication features. In addition, unlike the WeChat subscription number, the enterprise number group message is not restricted, the application can be configured by yourself, while a WeChat enterprise number can be configured with multiple applications similar to the service number.

Enterprise is not only suitable for enterprise culture construction, announcement and notification, knowledge management, WeChat payment, enterprise red packet, etc. but also suitable for enterprise upstream and downstream partners, suppliers, order management, sales agents, after-sales service, process management and other work collaboration. It can be directly docked with the original IT system of the enterprise, low development cost, very suitable for large enterprises or enterprises with mobile office requirements.

4 Great Customer Service Software For Small and Medium-Sized Business

1. System Uses

Let’s start with a basic overview of what customer service software can do for small and medium-sized businesses. This type of software automates many of the tasks associated with managing customer service operations. It helps companies track customer complaints and inquiries, manage customer interactions, and even provide analytics and reports on customer service performance.

By reducing manual labor and streamlining processes, customer service software can help small and medium-sized businesses become more efficient and save money.

2. Software Examination

The next step is to determine which customer service software is best for SMBs. When choosing customer service software, it is important for businesses to consider the size and scope of the company’s operations, as well as the related services offered. Some customer service software offers basic services such as online chat, while others offer more advanced features such as analytics and AI-powered chatbots.

3. Software Selection

Once you have a basic understanding of the required features, you can start comparing different software solutions. There are a number of popular customer service software providers, like Zoho Desk, that lay out an omnichannel system that offers a branded knowledge base, automated processes, and to improve the efficiency of an organization’s personnel.

4. Software Integration

Finally, it’s important to consider how the customer service software will integrate with other tools you use to manage your business. It’s common for software providers to offer integrations with other popular business applications, such as accounting and analytics software. This can help you streamline operations and ensure a better customer experience.

Zoho Desk offers a number of plugins and integrations to help you extend the functionality of your help desk. Organizations can send and receive message alerts, interact with customers on forums, convert forum postings into support requests, and connect to your PBX system through a Zoho Desk account. Using our integration service, you can import contacts and customer service representatives from your Google App and Zoho CRM account.


All in all, customer service software is an essential tool for small and medium-sized businesses. By choosing the right solution for your business, you can ensure that your customers have the best experience possible and save time and money in the process. Through your research and comparison of different solutions, you can find the perfect customer service software for your business.

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